Shipping FAQs

📦 1. How long does international delivery take?

• Standard Shipping (₹1000): 8–10 business days (via Shiprocket / ShipGlobal)
• Express Shipping (₹2000): 3–5 business days (via DHL Express)

Delivery timelines may vary depending on customs clearance and local courier services.

🚚 2. Which courier partners do you use?

• Standard Shipping: Shiprocket / ShipGlobal
• Express Shipping: DHL Express

💰 3. Will I have to pay customs duties?

Yes. For international orders, customs duties, import taxes, or tariffs may apply based on your country’s regulations.

For USA orders, customs duties are applied according to the current U.S. tariff system at the time of import. These charges are determined by U.S. customs authorities and must be paid by the customer.

📱 4. Why do I need to provide a local phone number?

If you select an Indian shipping address, you must provide a valid Indian phone number.

Local courier services require a reachable Indian contact number for delivery attempts. Providing a foreign number (such as a USA number) may result in delivery delays or failed delivery.

✏️ 5. Can I change my shipping address after placing an order?

Address changes are only possible before the order is shipped. Please contact us immediately at support@jumkey.com if you need assistance.

🔁 6. What happens if I refuse to pay customs duties?

If a package is returned due to unpaid customs duties or incorrect details, reshipping charges will apply.