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How do I return an item purchased from Jumkey?
We work to provide the most hassle-free online shopping experience. Customer satisfaction is paramount at Jumkey and we ensure 100% Customer satisfaction.
Jumkey's hassle-free returns policy gives you an option to return items purchased on Jumkey for any reason within the specified return period (You must initiate the return within 7 days return window from the product delivery date).
You are covered and your money is safe.
You can initiate the return via any of the below options -
What information needs to be shared while asking for return request ?
Please ensure that product is unused and in its original condition. Include all price tags, labels, original packing and invoice along with the product when on return. The shipping fee will be refunded if and only if all the products in your order are returned back to the Seller.
Below are the steps to be followed while asking for a return request -
What is Jumkey 7 days return guarantee?
Products sold at Jumkey.com are covered under 7 days return guarantee provided the item is not marked as NO RETURNS ACCEPTED.
How do I cancel an order on Jumkey ?
Cancellations are applicable before product is dispatched, if you cancel your order before your order is in processed state, we will refund the entire amount. Cancellations will not be allowed after your order is already in processed or dispatched state. Cancellations are applicable only for 12 to 24 hours from the ordered date, also before the order is in dispatched state.
Refunds to Bank Account
Once the returned package is returned back to the seller and the product returned is in original condition with the tags, invoices, the refund will be processed by the system. Please note it takes 7 to 10 working days for the return package to reach the seller. For COD order, if you have furnished your correct bank details at the time of initiating return pickup, then refunds will be processed to your bank account instantly after the product reaches the seller. For Prepaid order, it takes another 7 to 10 working days for the refund to reflect in your bank account. Working days doesn’t include Saturday, Sunday and other public holidays.
What our customers say about us
Free 7 days returns for all domestic orders
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Ninjaas Labs Private Limited, 608, RKR ARCADE, 5th Main Rd, opposite ITSY BITSY, B Channasandra, OMBR Layout, Kasturi Nagar, Bengaluru, Karnataka, India, 560043
Online Megastore for Fashion Jewellery in India. Jhumkas, Earrings, Necklaces, Bracelets, Anklets, Chains and much more. Fusion, Tribal, Contemporary, Oxidised German Silver, Silk Thread, Terracotta and large collections available.
Online Megastore for Fashion Jewellery in India. Jhumkas, Earrings, Necklaces, Bracelets, Anklets, Chains and much more. Fusion, Tribal, Contemporary, Oxidised German Silver, Silk Thread, Terracotta and large collections available.